Customer Service

Our customer care will make you say WOW!

As a Videon customer, you deserve to be treated with exceptional care anytime you need help with your Videon products and services. While problems are rare, they'll still happen--and we're here to help. Our Customer Care Team is dedicated to:

  • Starting with "yes." No matter your question, we'll find a way to help.
  • Finding solutions quickly. When you have a problem or concern you can trust us to work toward a speedy resolution.
  • Providing a "WOW!" experience. From start to finish, we will provide you with customer service that leaves you saying "WOW!"

We strive to make sure that customer service is our very best product. As part of your WOW! experience we have made it easy and painless to resolve any issue you may encounter. You can reach us in any of the following ways:

We will ensure you're connected to a specialist who can provide you with the support you need. 

I have come to rely on Videon's experience, professionalism and customer support over the last few years. Their testing and service support has been critical to my company's success.
Bob Thomas, President & CEO, TE3MI Support Services